An attempt to authorize a new host using an installer that was downloaded prior to an upgrade of the management plane's current version causes the following error to appear in the Clarity UI: "Error Authorizing Host. Please Contact Support"
- Platform9 Managed OpenStack - All Versions
The installer from the previous version of Platform9 Managed OpenStack on the management plane will not contain the correct packages to properly authorize.
- Deauthorize the host.
- Uninstall the existing version of hostagent.
# sudo apt-get purge pf9-hostagent
- Download a fresh installer package from the Clarity UI.
- Install the new package on the host and authorize from the UI as normal.