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Freedom Tier: Why Was My Account Deleted? How Do I Sign Up Again?

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Problem

  • Why was my account deleted?
  • How do I sign up Again?

Environment

  • Platform9 Managed Kubernetes Freedom Tier

Answer

  • The accounts are deleted by an automated process due to inactivity.
  • The accounts with no activity are sent an alert after 5 days of inactivity on the registered email. It is deleted if there is still no activity for 7 days after the reminder was sent.
  • The accounts with the offline cluster are sent a reminder after 14 days on the registered email. It is deleted if the clusters are still offline for 7 days after the reminder was sent.
  • You can sign up again using the link to Platform9 Managed Kubernetes Freedom Tier.