Submit a request – Platform9

Please choose your issue below

Your email address

Subject

Description

What problem/issue/behaviour are you having trouble with? What do you expect to see? Any logs, output or screenshots that you can share with us? (Attachment) Were there any recent changes made in the environment? When does the behaviour occur? Frequency? Repeatedly? At certain times? What information can you provide around timeframes and business impact?

Platform9 Product

Product Tier

Severity(optional)

Business Impact(optional)

Level of urgency based on the impact to your business, application, or users.

How Many Users Are Affected?(optional)

Component(optional)

Other Component(optional)

Deployment Classification(optional)

What type of environment is this deployment classified as?

Cloud(optional)

Management Plane URL (e.g. company.platform9.net)

Region(optional)

Name of affected region (identified by the top-right corner within Clarity UI).

Platform9 Version(optional)

The version of Platform9 Management Plane you are inquiring about or which your issue relates to, i.e. the version you are currently on. For upgrade requests – select the version you are requesting to upgrade to. If you are uncertain, leave this blank.

Edge Cloud Version(optional)

Airctl version as obtained from /opt/pf9/airctl/airctl get-du-version --config <>

Platform9 Self Managed Cloud Platform Version(optional)

Airctl version as obtained from /opt/pf9/airctl/airctl get-du-version --config <>

Cluster(optional)

Name/UUID of affected Kubernetes cluster (if applicable).

Kubernetes Version(optional)

Attachments(optional)

Add file or drop files here