Our world-class support team has your back, especially when things go wrong

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Platform9’s support model is different

We are a team of certified experts who proactively monitor and act on dozens of alerts round-the-clock to ensure high availability. We have a track record of excellence while managing 1000s of Kubernetes clusters and have achieved 100% customer satisfaction aggregate ratings since we began following the metric over 3 years ago. Further, 97% of all issues reported to the support team are resolved without the need for escalation.

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CKA/CKS Certified

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100% CSAT

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99.99% SLA

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24/7 Support

Monitor

Platform9 software agents installed on your nodes continually report performance and health metrics of K8s service & infrastructure

Alert

The system evaluates 65+ conditions and if needed, automatically files a support ticket and sends a page to our global support team

Self Heal

If Platform9 detects a failure, the system attempts to install relevant packages and/or restart services

Resolve

CKAs and architects extend your team to resolve issues 24/7/365

The Platform9 Support Model: Monitor, Alert, Self-Heal, Resolve
  • To get our products to market quickly, the last thing we needed to worry about was running Kubernetes 24x7, manages, maintained and upgraded. Platform9 solved that problem for us with their SLA-backed managed service.
    Ravi Ravichandran VP Cloud Platform Engineering, Cloud Ops & DevOps at Juniper Networks
  • Hosting a private cloud environment has its own challenges when it comes to supporting various diversified use cases. Platform9 support team has knowledgeable engineers who have done a phenomenal job managing our Control Plane, owning and keeping up with all the relevant SLAs to help with overall uptime.
    Dipankar Biswas VP of Engineering at EBSCO Information Services
  • My experience with Platform9 has been exceptional! The solution architect support at the beginning of our adoption of Kubernetes had helped a lot in our deployment and solving technical challenges quickly. Collaboration and communication with the Platform9 support team are always easy and productive.
    Fai Lau Sr. Unix Admin at Juniper Networks

Enterprise support features

Experience 4x faster time to value and 50% cost savings vs DIY

  • Slack
  • Community
  • Support request
  • Phone
  • Live chat & Video
  • Support hours 24x7

We're here for you

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Connect on Slack

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650-898-7369

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support@platform9.com

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Live Chat

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Community

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Submit support request

Additional Resources

Documentation

Learn about Platform9 products and start exploring features like Managed Kubernetes, Managed Bare Metal, Managed KubeVirt, ArgoCD-as-a-Service and more.

Explore

Learning

Step by step tutorials and guides explaining how to deploy and configure cloud native apps on Kubernetes - ingress controllers, load balancers, service mesh, persistent storage, CI/CD and more.

Begin Learning

Knowledge Hub

The Platform9 Knowledge Base provides troubleshooting guides, tips for common issues, and support solutions when using any of the Platform9 Products.

Check It

Idea Sharing

We are excited to know your ideas in simplifying the cloud-native journey. The most desirable ideas will be considered for implementation in an upcoming release!

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