Enterprise support for your private cloud

Platform9’s support works as an extension of your team—delivering rapid response and deep infrastructure expertise with financially backed SLAs and 100% CSAT scores for the past four years.

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World-class 24x7 support

CSAT score

100%

Four years in a row

Average first response

8 min

For all incidents

SLA-backed uptime

99.9%

Backed by financial guarantee

  • “Your managed offering and support, along with your commitment, diligence, and great sense of ownership, ensured the successful and timely rollout of our new managed AI platform.”

  • “Hosting a private cloud environment has its own challenges when it comes to supporting various diversified use cases. Platform9 support team has knowledgeable engineers who have done a phenomenal job managing our Control Plane, owning and keeping up with all the relevant SLAs to help with overall uptime.””

  • “My experience with Platform9 has been exceptional! The solution architect support at the beginning of our adoption of Kubernetes had helped a lot in our deployment and solving technical challenges quickly. Collaboration and communication with the Platform9 support team are always easy and productive.”

“We gave Platform9’s Private Cloud Director to one of our VMware admins and with zero training, he was creating and managing VMs.”

Global Telecom company migrates 2800 VMs across 500 hosts using vJailbreak

  • Migration of  2,800 VMs across 500 hosts using vJailbreak.
  • Drop-in replacement for VMware features: vMotion, DRS, VM High Availability
  • Integration with existing NetApp and FortiNet environments.
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