Our world-class support team has your back, especially when things go wrong
Platform9’s support model is different
We are a team of certified experts who proactively monitor and act on dozens of alerts round-the-clock to ensure high availability. We have a track record of excellence while managing 1000s of Kubernetes clusters and have achieved 100% customer satisfaction aggregate ratings since we began following the metric over 3 years ago. Further, 97% of all issues reported to the support team are resolved without the need for escalation.
Platform9 software agents installed on your nodes continually report performance and health metrics of K8s service & infrastructure
The system evaluates 65+ conditions and if needed, automatically files a support ticket and sends a page to our global support team
If Platform9 detects a failure, the system attempts to install relevant packages and/or restart services
CKAs and architects extend your team to resolve issues 24/7/365
To get our products to market quickly, the last thing we needed to worry about was running Kubernetes 24x7, manages, maintained and upgraded. Platform9 solved that problem for us with their SLA-backed managed service.
Hosting a private cloud environment has its own challenges when it comes to supporting various diversified use cases. Platform9 support team has knowledgeable engineers who have done a phenomenal job managing our Control Plane, owning and keeping up with all the relevant SLAs to help with overall uptime.
My experience with Platform9 has been exceptional! The solution architect support at the beginning of our adoption of Kubernetes had helped a lot in our deployment and solving technical challenges quickly. Collaboration and communication with the Platform9 support team are always easy and productive.
Enterprise support features
Experience 4x faster time to value and 50% cost savings vs DIY
- Support request
- Live chat & Video
- Support hours 24x7
We're here for you
Learn about Platform9 products and start exploring features like Managed Kubernetes, Managed Bare Metal, Managed KubeVirt, ArgoCD-as-a-Service and more.
Step by step tutorials and guides explaining how to deploy and configure cloud native apps on Kubernetes - ingress controllers, load balancers, service mesh, persistent storage, CI/CD and more.
The Platform9 Knowledge Base provides troubleshooting guides, tips for common issues, and support solutions when using any of the Platform9 Products.
We are excited to know your ideas in simplifying the cloud-native journey. The most desirable ideas will be considered for implementation in an upcoming release!